A Note on Refunds and Small Business Reality
As a small, independent operation, I strive to offer the highest value and most transparent policies possible. One day, I hope to be able to offer refunds on all products, just like the biggest names in online education. However, at this stage, it simply isn’t possible due to the nature of digital content and the realities of operating a lean business.
That’s why I provide free previews and sample lessons on YouTube—so you can be confident this program is the right fit before you commit.
Please read carefully before purchasing:
Complete Musicianship Bundle (Flawless + Composing Hour):
When you purchase the Complete Musicianship Bundle, you receive immediate access to all Flawless Ear Training materials, which are digital and downloadable. Because of this, all bundle sales are final and non-refundable—there is no way to guarantee the destruction of digital content once delivered.
Composing Hour Standalone Option:
If you prefer a risk-free option, you may enroll in Composing Hour on its own. Since content is released weekly, you can cancel future payments at any time before new lessons are unlocked.
Free Previews:
We offer free previews of the first three lessons for our courses (and additional sample lessons on YouTube) so you can be sure this approach fits your needs before you commit.
Refunds/Store Credit:
For non-downloadable products, you may request a refund or store credit within 14 days of purchase.
Payment Processing Fees:
If a refund is approved for a non-downloadable item, the non-recoverable processing fees charged by our payment processor will be deducted from your refund (typically 2.9% + $0.30 per transaction, or more for international payments).
Duplicate Payments:
If you are accidentally charged more than once for the same downloadable product, I will promptly refund the duplicate payment(s) in full and absorb any processing fees. This applies only to clear, unintentional duplicate purchases of the same item.
Need Help?
If you encounter any issues or have questions, please contact us within 14 days of purchase—we’re here to help and want every student to succeed.
Subscriptions vs. Payment Plans — and How to Cancel
Some products here are subscriptions and some are payment plans. They look similar on your card statement, but they work differently, so please read both.
Subscriptions (The Practice Room, Composing Hour memberships): you're paying month to month for ongoing access. You can cancel any time before your next billing date. To cancel, log in, open My Courses, click the subscription product, and choose Cancel subscription. You keep access through the period you've paid for, and nothing bills after that. Note: removing your payment card does not stop the billing. Cancel on the product, or email kevin@uremusic.com and I'll do it for you the same business day.
Payment plans (for example, Flawless Ear Training at 6 monthly payments): this is not a subscription. It's a one-time purchase split into installments. You receive the full product up front, including downloads, so all scheduled payments are owed and the plan can't be canceled partway while keeping access. Per the policy above, downloadable purchases are final. If you're unsure which option fits you before buying, or you hit genuine hardship mid-plan, email me and we'll talk. I'm a person, not a billing department.
Not sure which one you have? Email kevin@uremusic.com with the product name and I'll tell you straight.